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College of Management Science - Course Syllabuses

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The College of Management Science

BCM Unifaculty London WC1N 3XX United Kingdom

UK Register of Learning Providers No. 10047342

The College of Management Science provides distance learning courses online by direct learning enabling you to train at home in a range of subjects without disrupting your work or family life. The College is an open learning college allowing you to obtain credits for prior learning when appropriate and to maximize your course achievements. The College's courses are registered with the Course Providers Accreditation Scheme and the National Learning Directory. Graduating with the College may enable you to gain entry to a professional or academic body in your field of interest. The syllabuses shown on this site are the college’s most popular courses. We do offer other courses. If you do not see the courses in which you are interested, please email us at college@unifaculty.com and we will endeavour to meet your requirements.

Total Quality Management Diploma


Total Quality Management [Dip.TQM.] This is an ideal course for someone seeking a firm grounding in both the techniques and the underlying philosophy of total quality management, including case studies.

Your student pack includes the necessary text together with a student guide and study assistance. In addition to the material, one-to-one help is available throughout the course by email.  You can enrol in this course at http://unifaculty.com/html/management_distance_learning_c.html

Part I The Foundations of TQM

1. Understanding quality

Quality, competitiveness and customers

Understanding and building the quality chain

Managing quality

Understanding needs

Quality in all functions

2. Models and frameworks for total quality management

Early TQM frameworks

Quality award models

The new model for TQM

3. Leadership and commitment

The TQM approach

Commitment and policy

Creating or changing culture

Effective leadership

Excellence in leadership

Part II Planning

4. Policy, strategy and goal deployment

Integrating TQM into policy and strategy

The development of policies and strategies

5. Partnerships and resources


Role of purchasing in partnerships

Just-in-time management


6. Design for quality

Design innovation and improvement

The design process

Quality function deployment

Specifications and standards

Design in the service sector

Failure mode, effect and criticality analysis

The links between good design and managing the business

Part III Performance

7. Performance measuring frameworks

Performance measurement and the improvement cycle

Costs of quality

The process model for quality costing

A performance measurement framework

Implementation of performance measurement systems

8. Self-Assessment, audits and reviews

Frameworks for self-assessment

Methodologies for self-assessment

Securing prevention by audit and review of the management system

Internal and external management system audits and reviews

9. Benchmarking

The why and what of benchmarking

The purpose and practice of benchmarking

The role of benchmarking in change

Communicating, managing stakeholders and lowering barriers

Choosing benchmarking driven change activities

Part IV Processes

10. Process Management

Process management vision

Process classification framework and process modelling

Process flowcharting

Leadership, people and implementation aspects of process management

11. Process redesign/engineering

Re-engineering the organisation

BPR and what it does

Processes for redesign

The redesign process

BPR the people and the leaders

Sustained improvement

12. Quality management system

Why a quality management system

Quality management system design

Quality management system requirements

Other management systems and models

Improvements made to quality management systems

13. Continuous improvement

A systemic approach

Basic tools and techniques

Statistical process control

Additional techniques for process design and improvement

Taguchi methods for process improvement

The Drive framework for continuous improvement

Part V People

14. Human resource management

Strategic alignment of HRM policies

Effective communication

Employee empowerment and involvement

Training and development

Teams and teamwork

Review, continuous improvement and conclusions

Organising people for quality

Quality circles

15. Culture change through teamwork

The need for teamwork

Running process management and improvement teams

Teamwork and action-centred leadership

Stages of team development

Personality types

Interpersonal relations

16. Communications, innovation and learning

Communicating the quality strategy

Communicating the quality message

Communication, learning, education and training

A systematic approach to education and training for quality

Part VI Implementation

17. Implementing TQM

TQM and the management of change

Planning and implementation of TQM

The course fee is £375 [375GBP] which may be paid in full on enrolment or spread over three months at £135 per month.

.To enrol please visit http://www.unifaculty.com

[syllabuses] [Business Administration] [Business Continuity] [Business Law] [English Law Diploma] [Business Consultant] [Project Management] [T.Q.M.] [Technical Writing] [Event Management] [Strategy Management] [Time Management] [Assertiveness Training] [Common Sense Phil.] [Mediation Management] [Body Language] [Sales Management] [Health & Safety Mgmt] [First Aid Diploma] [Retail Management] [Anger Management] [Attention Deficit(ADD)] [Aspergers/Autism] [Sex Therapist Training] [Hypnotherapist Training] [Counselling Training] [Couple Counselling] [Lucid Dreaming] [Spiritual Healing] [Obsessive Compulsive] [Thought Field Therapy] [Nutrition & Health] [Acupressure therapist] [Anatomy & Physiology] [Crystal Therapist] [Stress Management] [Life Coaching] [Taoist Healing Therapist] [Depression Management] [NLP] [Archaeology] [Egyptology] [Mediaeval Scandinavia] [British Empire] [Roman Empire] [Counter-Terrorism] [Criminological Psychology] [Forensic Psychology] [Western Philosophy] [Metaphysics Diploma] [Relationship Psychology] [Psychology Diploma] [Child Psychology] [Meteorology Diploma] [Oceanography Diploma] [MechanicalEngineering] [Chemistry Advanced] [Alternative Universes] [Science of Impossibility] [Quantum Theory] [Ufology Diploma] [Paranormal Investigation] [Parapsychology Diploma] [Geomancy] [E.V.P. Diploma] [Palmistry Diploma] [Astral Dynamics] [Aura Reading Diploma] [Wicca and Magic] [Other courses]